24 Hour Help Desk

ECL Group designs and delivers robust, scalable solutions, customised to your needs. Focus on your business while we manage every detail from installation through long-term optimisation.

Our relentless commitment to operational excellence is backed by 50 years of trusted experience and a 24-hour nationwide support network that ensures your infrastructure runs reliably around the clock.

Driven by innovation, our solutions leverage cutting-edge technology and are built for scalability, giving you resilient infrastructure designed to support today’s requirements and tomorrow’s growth.

Site and systems support is seen as an end to end process within the ECL Group. Everything we do is underpinned by our 24 Hour Help Desk. This service operates 365 days a year and enables immediate response along with a single point of contact.

Our 40 seat call centre meets the support needs of our customers throughout New Zealand, utilising advanced help-desk technology, interactive phone systems, and on line site connectivity to provide prompt resolution of all site issues.

Our customers enjoy a seamless support model that is backed by extensive internal and external technical training, experienced in-house technical personnel and field technicians that are unrivaled for their expertise.

For more than 50 years we’ve been working with industry, earning a reputation as New Zealand’s leading provider of specialist Fuel Systems installation and maintenance.

On site implementation of hardware and software IT solutions is a key focus area for our Technology Solutions team to ensure business control systems operate effectively.

From EV charging stations to complete fleet electrification, engineered to power your transition to sustainable electric mobility with operational excellence.